ms Team &

- People Management Lead, mentor, and develop team managers, project leads, and offshore delivery teams Own workforce planning, resource allocation, and capacity management Drive performance improvement, employee engagement, and succession planning Stakeholder &
- Client Management Act as the primary offshore operations contact for onshore stakeholders and leadership Lead governance meetings and present delivery performance, risks, and improvement plans Manage escalations end-to-end with timely resolution and clear communication Quality, Governance &
- Continuous Improvement Build dashboards and reporting mechanisms to track delivery performance Drive process standardization, root-cause analysis, and corrective actions Identify automation opportunities to improve productivity Ensure compliance with organizational, security, and quality standards Reporting Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks Required Experience 12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery 6–8 years in a managerial or delivery leadership role,



specifically managing offshore teams reporting into onshore/global stakeholders Proven track record managing multiple projects/workstreams with governance and KPI accountability Experience handling delivery risks, escalations, and stakeholder expectations Background in software development, technology services, or insurance technology Required Skills Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource &
- Capacity Planning • Stakeholder Management • Risk &
- Escalation Management • KPI Management • Process Improvement • Management Reporting Preferred Skills Insurance/InsurTech domain experience Experience with global or Middle East-based stakeholders Agile, Scrum, SDLC knowledge Jira, Azure DevOps, Confluence, or MS Project ITIL, Lean, Six Sigma, or PMP certification Education Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.

Location: Chennai | Work Mode: Work from Office | Type: Full time

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai