: Operations Manager – Security Services

Role Summary The Operations Manager is responsible for overseeing day-to-day security operations, ensuring effective manpower deployment, client satisfaction, compliance with statutory requirements, and smooth coordination between clients, field staff, and management.

Key Responsibilities

Operations & Manpower Management

- Plan, deploy, and manage security personnel at client sites as per contract requirements
- Ensure timely filling of manpower shortages and replacements
- Monitor attendance, shift schedules, relievers, and leave management
- Conduct regular site visits and inspections to ensure service quality

Client Coordination

- Act as the primary point of contact for clients regarding operational matters
- Address client complaints and ensure timely resolution
- Ensure adherence to Service Level Agreements (SLAs)

Discipline & Compliance

- Enforce company rules, discipline, and standard operating procedures (SOPs)
- Handle misconduct, negligence, absenteeism, and disciplinary actions
- Ensure guards are properly uniformed, groomed, and equipped

Recruitment & Training

- Coordinate recruitment, enrollment, and onboarding of security staff
- Ensure training on site procedures, patrolling, access control, and emergency response
- Monitor probation, confirmations, and performance reviews





New Business Development

- Identify and generate new business opportunities in security services
- Meet prospective clients and conduct site surveys
- Prepare manpower estimates, costing, and quotations
- Support negotiations and finalization of contracts
- Coordinate with management for pricing and approvals

Administrative Responsibilities

- Ensure accurate submission of attendance, leave, and wage inputs
- Coordinate with HR and payroll for salaries, PF, ESI, and statutory compliance
- Maintain operational records, reports, and documentation

Reporting

- Submit daily/weekly/monthly operational reports to senior management
- Track performance metrics and recommend improvements

Skills & Competencies

- Solid leadership and people management skills
- Good communication and client-handling abilities
- Problem-solving and decision-making capability
- Knowledge of security operations and labor laws
- Ability to work under pressure and handle emergencies

Qualifications & Experience

- Graduate (preferred)
- Minimum 5–10 years of experience in security operations or facility management
- Experience in handling large manpower and multiple client sites

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Operations Manager-Training (Bengaluru)
🏢 Black Belt Security Group
📍 Bengaluru