Operations Lead

Location: Kolkata (Current Town) — in-office

Experience: 6–12 years

Type: Full-time

Reports to: Founder

About us

Bonhomiee is a Kolkata-based travel company. We design personal journeys for families and senior professionals — people who want their trip planned with thought and care, and handled end to end. We are small, growing, and building something we intend to last.

The role

This is the operational backbone of the company — and a bridge role. You will sit between our trip designers and our suppliers, making sure the business runs cleanly on both sides: supporting the sales side with itineraries, costings and quotations, and owning the supplier side with sourcing, negotiation and coordination.

Much of what you will own does not exist yet. You will build the systems, the trackers and the working discipline — and, as we grow, the team beneath you. If you want to run someone else’s established process, this is not the role. If you want to build one and own it, it is.

What you’ll own

- Supplier relationships: sourcing, onboarding, rate negotiation, and day-to-day coordination with hotels, DMCs and transport partners.
- Sales-operations support: working with trip designers on itineraries, costings and client quotations — accurate, on time, margin-protected.
- Fulfilment: end-to-end delivery of confirmed trips. Bookings,



documents, timelines. Nothing slips.
- Systems and discipline: build and run the trackers, checklists and processes the company operates on.
- Internal coordination: the reliable centre between sales, suppliers and accounts — and, over time, mentoring and grooming juniors.

What we’re looking for

- 6–12 years in operations, coordination or business support — travel, hospitality, events or a related service business.
- Someone who builds: you have created processes and systems, not only followed them.
- Strong supplier and negotiation instinct — firm on commercials, warm on relationships.
- Comfortable with numbers: costings, margins, quotations.
- Excellent written and spoken English; confident, professional register with clients and partners.
- Fluent with everyday systems — spreadsheets, trackers, and picking up new tools quickly.
- Above all: ownership. You close what you start, without being chased.

What you get

- A defined path to leading operations as the company scales.
- Fixed compensation plus a performance-linked variable.
- Direct work with the founder, and real influence over how this business is built. To apply

Send your CV with a short note on one operation or process you built from scratch, and what it changed.

📌 Operations Lead (Kolkata)
🏢 Bonhomiee
📍 Kolkata