Position: Operations Coordinator Location: Bahria Town Phase 7 No.

Of Openings: 03 Timings: Rotating Shift Plan and coordinate field service activities to ensure timely response to client requests.

Assign service tasks to field engineers based on skills, location, and availability.

Maintain real-time tracking of service tickets and technician deployments

Monitor service desk tickets and ensure prompt dispatch of field engineers for onsite support.

Ensure proper documentation of service calls, escalations, and resolutions.

Serve as the primary contact for clients regarding in office IT support scheduling and updates.

Communicate job status, delays, and resolutions to clients in a timely manner.

Coordinate with third-party vendors for hardware repairs, replacements, and procurement.

Manage the availability and deployment of IT assets, spare parts, and tools for field engineers.





Track and maintain an inventory of IT equipment and ensure proper allocation for field operations.

Work with procurement teams to order necessary IT hardware and accessories Education & Experience Bachelor’s degree in IT, Operations Management, or a related field (preferred).

CCNA or CompTIA Network + Certified (desired)

1+ years of experience in field service coordination, IT operations, or technical support.

Proficient in English language (verbal and written)

Capability to efficiently manage client relationships.

Experience working in a Managed Service Provider (MSP) or IT services company is highly preferred.

Problem-solving mindset with a proactive approach to service coordination.

Ability to work under pressure and manage multiple service requests efficiently.

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📌 Operations Coordinator (Sahibzada Ajit Singh Nagar)
🏢 ENCS
📍 Sahibzada Ajit Singh Nagar