Opening_ WFM_ Deputy Manager
1 Forecasting Accuracy
KRA: Accurate volume and workload forecasting
1. Capacity Planning
KRA: Optimal staffing and resource planning
KPIs:
- Capacity Utilization (%)
- Resource Requirement Accuracy
- Overstaffing/Understaffing Variance
- Hiring Plan Adherence (%)
1. Scheduling & Roster Management
KRA: Productive schedule creation and adherence
KPIs:
- Schedule Efficiency (%)
- Schedule Adherence (%)
- Roster Publication Timeliness
- Shift Coverage Rate (%)
1. Real-Time Management
KRA: Effective intraday workforce management
KPIs:
- Service Level Achievement (%)
- Intraday Staffing Compliance
- Queue Management Effectiveness
- Response Time to Staffing Exceptions
1. Productivity & Performance Management
KRA: Improve workforce productivity
KPIs:
- Productivity per FTE
- Occupancy Rate (%)
- Shrinkage Management (%)
- Utilization Rate (%)
1. Reporting & Analytics
KRA: Timely and accurate reporting
KPIs:
- Report Accuracy (%)
- Report Submission Timeliness
- Dashboard Availability (%)
- Actionable Insights Delivered
Interested can share resume on -
[email protected] or (phone hidden)
[email protected] or (phone hidden)
Regards
Bhawna
📌 Opening_ WFM_ Deputy Manager (Chennai)
🏢 Hexaware Technologies
📍 Chennai