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Role & Responsibilities

- Online Targets - Meeting monthly sales target & outperform him/herself.

- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email & convert them to purchases.

- Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.

- Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.

- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.

- Responsible for improving the brand CSAT & NPS score. Working with the team on getting the right information and closing the tickets accordingly.

Skills:

- 4-5 years of Online Sales experience

- Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.

- Ideally should come from fine jewellery or premium brands .

- Focuses on a quick turnaround time for maximum output.

📌 Online Sales Executive (Mumbai)
🏢 Tyaani Jewellery
📍 Mumbai