Key Responsibilities

- Monitor and manage brand mentions, reviews, and feedback across Google, Facebook,

Instagram, Twitter, LinkedIn, and third-party platforms

- Respond promptly and professionally to both positive and negative reviews/comments

- Track sentiment and escalate potential crises or sensitive issues when necessary

- Maintain and optimize Google My Business (GMB) and other business listing platforms

- Collaborate with internal teams (customer service, content, social media) for resolution

of queries or concerns

- Dislike/downvote negative reviews/comments when appropriate and ethically acceptable

- Conduct daily social listening to track brand sentiment, competitor mentions, and emerging trends

- Compile and present weekly/monthly reports with actionable insights and sentiment analysis

- Participate in strategies to increase positive mentions and online visibility





- Contribute to crisis communication plans and manage real-time reputational risks

Requirements

- 2-3 years of experience in ORM, Social Media Management, or a related role

- Robust written communication skills with a professional and empathetic tone

- Hands-on knowledge of social media platforms, GMB, review portals, and response

management tools

- Attention to detail and ability to manage multiple online conversations

- Comfortable working under pressure and managing sensitive issues tactfully

- Basic understanding of digital marketing, branding, and customer engagement principles

- Experience with social listening tools is a plus (e.g., Hootsuite, Brandwatch, Sprout Social)

Skills: social listening,escalation resolution,online reputation management

📌 Online Reputation Management (Bengaluru)
🏢 ODigMa
📍 Bengaluru