Key Responsibilities Monitor and manage brand mentions, reviews, and feedback across Google, Facebook, Instagram, Twitter, LinkedIn, and third-party platforms Respond promptly and professionally to both positive and negative reviews/comments

Track sentiment and escalate potential crises or sensitive issues when necessary

Maintain and optimize Google My Business (GMB) and other business listing platforms

Collaborate with internal teams (customer service, content, social media) for resolution of queries or concerns Dislike/downvote negative reviews/comments when appropriate and ethically acceptable

Conduct daily social listening to track brand sentiment, competitor mentions, and emerging trends

Compile and present weekly/monthly reports with actionable insights and sentiment analysis

Participate in strategies to increase positive mentions and online visibility





Contribute to crisis communication plans and manage real-time reputational risks Requirements 2-3 years of experience in ORM, Social Media Management, or a related role

Strong written communication skills with a qualified and empathetic tone

Hands-on knowledge of social media platforms, GMB, review portals, and response management tools Attention to detail and ability to manage multiple online conversations

Comfortable working under pressure and managing sensitive issues tactfully

Basic understanding of digital marketing, branding, and customer engagement principles

Experience with social listening tools is a plus (e.g., Hootsuite, Brandwatch, Sprout Social) Skills: social listening,escalation resolution,online reputation management

📌 Online Reputation Management (Bengaluru)
🏢 ODigMa
📍 Bengaluru