About Natural Shankh

Natural Shankh is a D2C conch shell brand. We work directly with customers who often prefer to shop through personal conversations rather than a standard checkout flow. This role exists to serve that customer, quickly and well, across every channel they reach out on. About the Role

We're looking for an Online Sales Executive to own our direct-to-customer sales conversations. A large share of our customers order directly, over WhatsApp, Instagram DMs, email, or phone calls, instead of using the website. This person will be the first point of contact for these customers and will be responsible for converting conversations into confirmed orders. Key Responsibilities

Respond to customer messages on WhatsApp, Instagram/Facebook DMs, and email in a timely, helpful manner

Answer incoming sales calls and follow up on missed calls

Monitor comments on social media posts and respond to or flag purchase-intent comments

Guide customers through product selection, pricing,



and order details

Convert inbound queries into confirmed direct orders

Follow up with customers who haven't completed their order or gone quiet mid-conversation

Maintain accurate records of conversations, orders, and follow-ups

Coordinate with the operations team to ensure confirmed orders are processed and fulfilled correctly

Share regular updates on inbound query volume, conversion, and any recurring customer questions or objections

What We're Looking For

0–2 years of experience; freshers with robust communication skills are welcome to apply

Excellent written and spoken English and Hindi

Comfortable managing high volumes of conversations across multiple platforms at once

Naturally personable, patient, and persuasive without being pushy

Organised, with an eye for detail and follow-through

📌 Online Sales Executive (Mumbai)
🏢 Natural Shankh
📍 Mumbai