- Driving business through acquiring current customers in the allocated region with focus to improve the affordable reach
- Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank
- Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Fixed deposits and Insurance
- Ensuring high levels of engagement for effective pre & post customer service.
- Responsible for login of files and ensuring smooth processing of files using available digital methods
- Complete control of NPA and Collections / overdue cases sourced
- Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
- Liaison with and manages legal, technical, collection, FI and RCU vendors
- Strong focus on post onboarding services, customer retention and audit management
Preferred candidate profile
- Understanding of mortgage related products and credit policies
- Regulatory, legal and compliance Knowledge relating to the mortgage industry
- Thorough understanding of market landscape and competitors in the region
- Selling and negotiation skills
- Excellent relationship management skills
- Good articulation and communication skills