06 Aug
|
Elabs Infotech
|
Chennai
06 Aug
Elabs Infotech
Chennai
- Windows 10/11 troubleshooting
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) support
- Active Directory (user administration, password resets, group management)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Hardware troubleshooting for laptops, desktops, printers, and mobile devices
- Remote support tools usage (SCCM, TeamViewer, etc.)
- Incident, Request, and Problem Management fundamentals
- Knowledge of ServiceNow- ITSM platforms
- User account provisioning and deprovisioning
- Software installation, configuration, and troubleshooting
- Ticket prioritization and SLA management
- Call handling and customer service skills
- Documentation and knowledge article creation
- Escalation management
- Root cause identification for recurring issues
- Shift handover and operational reporting.
📌 Service Desk Engineer-F Interview (Chennai)
🏢 Elabs Infotech
📍 Chennai