Operations & Supervision:

- Ensure all housekeeping, pantry, and soft services are executed as per SOPs and predefined schedules.
- Supervise daily deployment of housekeeping and pantry staff based on rosters; monitor punctuality, grooming, and discipline.
- Conduct daily inspections of critical areas such as restrooms, pantries, reception, lobbies, and meeting rooms.
- Coordinate pantry operations, including beverage replenishment, cutlery hygiene, and pantry equipment maintenance.
- Ensure availability and functionality of consumables (fragrance dispensers, tissue rolls, hand soap, etc.) at all service points.
- Conduct regular briefing and debriefing sessions with housekeeping and pantry teams.
- Maintain hygiene and cleanliness standards aligned with client expectations and statutory health norms.

Staff Coordination & Administration:

- Manage staff attendance, leave tracking, ID card issuance, and exit formalities in coordination with Site Admin.
- Provide ongoing training and retraining to soft service staff on cleaning practices, PPE usage, customer service, and emergency procedures.
- Monitor discipline, behavior, and grooming of staff throughout shifts.

Compliance & Reporting:

- Ensure strict compliance with Environmental Health & Safety (EHS) standards across soft services.
- Maintain daily checklists, attendance registers, logbooks, and stock records; report deviations to management.




- Prepare soft services performance reports, assist with monthly MIS submission, and conduct internal audits.
- Identify service improvement areas during audits and communicate corrective actions to staff.
- Escalate unresolved or repeat issues to the JLL/client team along with recommendations for corrective actions.
- Ensure waste segregation and disposal is conducted in compliance with sustainability and facility protocols.

Occupant Experience:

- Serve as the first point of contact for employees/occupants on soft service-related concerns.
- Respond promptly to service complaints and provide real-time updates to clients on escalations, absenteeism, and service gaps.
- Maintain high levels of occupant satisfaction by ensuring clean, protected, and well-serviced spaces at all times.

Qualifications and Requirements:

- Bachelors degree in Facility Management, Business Administration, Engineering, or related field (or equivalent experience).
- 2 - 5 years of experience in facility management or soft services supervision.
- Strong organizational, problem-solving, and multitasking abilities.
- Working knowledge of housekeeping, pantry operations, and EHS compliance.
- Effective leadership and staff management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office, reporting tools, and facility management systems (preferred).

📌 Facility Executive (Bengaluru)
🏢 Randstad
📍 Bengaluru