Key Responsibilities

Housekeeping Operations

- Monitor daily housekeeping activities across common areas, offices, lobbies, cafeterias, and washrooms.
- Conduct routine inspections to ensure cleanliness standards are maintained.
- Ensure cleaning schedules are followed effectively.
- Verify completion of daily housekeeping tasks.

Washroom Hygiene Management

- Conduct regular washroom inspections.
- Ensure availability of consumables such as tissue paper, hand wash, and air fresheners.
- Monitor odor control and cleanliness standards.
- Address hygiene-related complaints promptly.

Manpower Supervision

- Supervise housekeeping staff deployment and attendance.
- Ensure grooming standards and PPE compliance.
- Conduct daily briefings and toolbox talks.
- Monitor staff performance and productivity.

Client Coordination

- Attend and resolve client complaints related to housekeeping and soft services.
- Conduct routine client walkthroughs.
- Ensure timely closure of service requests.
- Maintain positive client relationships.

Vendor Management

- Coordinate with housekeeping, pest control, and landscaping contractors.
- Monitor vendor performance against agreed SLAs.
- Ensure compliance with contractual requirements.

Quality Audits & Inspections

- Perform daily area inspections and quality audits.
- Identify service gaps and implement corrective actions.
- Maintain audit records and reports.
- Support internal and external audits.

Inventory & Consumables Management

- Monitor stock levels of housekeeping consumables and chemicals.




- Maintain inventory records.
- Raise material requisitions as required.
- Prevent wastage through proper monitoring and control.

Safety & Compliance

- Ensure safe handling and storage of chemicals.
- Verify use of PPE by housekeeping staff.
- Report unsafe practices and conditions.
- Support implementation of EHS standards.

Waste Management

- Ensure proper segregation of waste.
- Monitor waste collection and disposal activities.
- Support sustainability and recycling initiatives.

Key Performance Indicators (KPIs)

- Housekeeping Audit Score
- Washroom Hygiene Compliance
- Client Complaint Resolution Time
- SLA Achievement
- Consumable Usage Control
- Vendor Performance Compliance
- Staff Attendance & Productivity
- Safety and PPE Compliance

Educational Qualification

- Graduate in any discipline.
- Diploma in Hotel Management, Facility Management, or Hospitality Management preferred.

Experience

- 2 to 5 years of experience in housekeeping or soft services within:
- IT Parks
- Commercial Buildings
- Corporate Offices
- Hospitals
- Hotels
- Shopping Malls

Skills Required

Technical Skills

- Housekeeping Management
- Washroom Hygiene Standards
- Vendor Coordination
- Stock & Inventory Management
- Quality Audits
- MS Excel, Word, and PowerPoint

Behavioral Skills

- Valuable Communication Skills
- Client Management
- Leadership & Team Handling
- Problem Solving
- Attention to Detail
- Time Management

Role & responsibilities

Preferred candidate profile

Perks and benefits

📌 Soft Service Executive (Bengaluru)
🏢 Brigade Group
📍 Bengaluru