IT Support Engineer

Experience : 0 - 2 Years

Location : Bangalore

About the Role :

We are looking for an enthusiastic and customer-focused IT Support Engineer to join our IT Operations team. This role is ideal for candidates who are passionate about technology and eager to build expertise in IT support, endpoint management, identity and access management, and enterprise IT administration.

Key Responsibilities :

- Administer and support enterprise platforms such as Google Workspace, Okta, JumpCloud, and ManageEngine.
- Configure, deploy, and troubleshoot Windows, macOS, and Linux laptops and desktops.
- Manage user onboarding and offboarding, including account provisioning, SSO, MFA, and access permissions.
- Provide technical support for hardware, software, email, VPN, Wi-Fi, printers, and network-related issues.
- Maintain IT assets, including procurement, inventory tracking, asset tagging, and lifecycle management.
- Install, configure, and maintain laptops, desktops, and mobile devices.
- Assist in customer demos, technical presentations, and solution deployments when required.
- Prepare technical documentation, user guides, quotations, and support reports.




- Ensure compliance with IT security policies and best practices.
- Collaborate with internal teams to resolve technical issues efficiently.

Required Skills :

- 0 - 2 years of experience in IT Support, Helpdesk, Desktop Support, or a similar role.
- Basic knowledge of Google Workspace, Okta, JumpCloud, or ManageEngine is preferred.
- Familiarity with Windows, macOS, and Linux operating systems.
- Understanding of user account management, SSO, and MFA concepts.
- Basic knowledge of networking concepts such as DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Robust troubleshooting and analytical skills.
- Excellent communication and interpersonal skills.
- Customer-focused attitude with a willingness to learn new technologies.

Good to Have :

- Exposure to cloud platforms such as AWS, Azure, or Google Cloud.
- Knowledge of endpoint management tools and cybersecurity fundamentals.
- Basic scripting knowledge using PowerShell, Bash, or Python is a plus.
- Relevant certifications such as Google Workspace, Microsoft, CompTIA A+, or ITIL are an advantage.

📌 Nference Lab - IT Support Engineer (India)
🏢 Nference
📍 India