FULLTIME Nexidia Analyst HCLTech 16 days ago Nexidia Analyst HCLTech Data Science / Analytics FULLTIME 150000 - 250000 7 - 9 Years noida The NEXIDIA Analyst is responsible for configuring, managing, and analyzing customer interaction data using the NICE Nexidia Speech Analytics platform. The role focuses on transforming voice and text conversations into actionable business insights that improve customer experience, compliance, quality assurance, sales effectiveness, operational efficiency, and agent performance. The analyst works closely with Operations, QA, Business, Compliance, IT, and Leadership teams to develop categories, dashboards, reports, and recommendations Key Responsibilities Platform Administration Configure and maintain NICE Nexidia Speech Analytics.

Create and optimize search queries, categories, keyword libraries, and scoring models. Monitor platform performance and data quality. Troubleshoot categorization and transcription issues.

Speech Analytics Development

Design speech categories based on business requirements. Develop phonetic and text-based searches. Fine-tune keyword logic to reduce false positives and improve accuracy. Validate category performance through call listening.

Data Analysis Analyze Customer Interactions To

Identify Customer pain points Root causes Call drivers Compliance violations Sales opportunities Customer sentiment Agent behaviors Perform trend and variance analysis. Conduct root cause investigations.



Reporting & Dashboarding Build Dashboards Using Power BI Excel Tableau Nexidia Reporting Generate Executive reports Weekly/monthly operational reports KPI dashboards Business reviews Business Partnership Gather business requirements.

Translate operational problems into analytics solutions. Present insights to stakeholders. Recommend process improvements based on findings.

Continuous Improvement

Identify automation opportunities. Improve speech categories. Maintain documentation and governance. Support new business implementations and platform enhancements.

Qualified

Skills SQL

Python

Power BI

Tableau

ETL Share Job Job Overview Job TitleNexidia Analyst Job TypeFULLTIME CategoryData Science / Analytics Experience7 - 9 Years DegreeMaster Offered Salary150000 - 250000 Locationnoida noida Open Maps Related Jobs Explore other job opportunities in this category. 9 days ago AI/ML Developer (Computer Vision Projects) GLOBELANCE Data Science / Analytics FULLTIME ₹80,000 - ₹125,000 Noida, Uttar Pradesh Job Details 9 days ago Data Scientist ReNew Data Science / Analytics FULLTIME ₹40,000 - ₹50,000 Gurugram, Haryana Job Details 12 days ago AI & Generative AI Trainer – Subject Matter Expert (SME) SmartBridge Educational Services Private Limited Data Science / Analytics FULLTIME ₹30,000 - ₹40,000 Noida Job Details Send Us Message

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