Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities

- Design, develop, and enhance solutions on Newgen OmniOMS aligned to business workflows and operational requirements.

- Build and configure process flows, case lifecycles, forms, validations, business rules, and user roles/permissions within the platform.

- Implement integrations with external systems using APIs/web services and ensure secure, reliable data exchange.

- Translate functional requirements into technical designs, estimates, and implementation plans for 35 years experience-level delivery ownership.

- Perform unit testing, support SIT/UAT, troubleshoot defects, and drive fixes through to production readiness.

- Optimize performance, ensure maintainability, and follow coding/configuration standards and documentation practices.

- Collaborate with cross-functional teams to ensure solution alignment, timely delivery, and smooth handover to support/operations.





- Contribute to AI-enabled automation use cases by identifying opportunities for intelligent routing, classification, and decision support within workflows.

Technical and Qualified Requirements

- Minimum Qualifications: Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.

- 35 years of hands-on experience developing/configuring solutions using Newgen OmniOMS.

- Working knowledge of workflow/case management concepts, process modeling, and end-to-end delivery practices.

- Experience with integrations (APIs/web services) and strong troubleshooting skills across environments.

- Ability to create clear technical documentation and collaborate effectively with business and technical stakeholders.

Preferred Skills

- Technology- >Content Services (CS)- >CS - Customer Experience Management Platform- >Newgen OmniOMS

📌 Newgen Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru