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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Brief

Lenovo is looking for a highly skilled Level 2 Network Support Engineer with deep expertise in Cisco networking technologies to support, optimize, and transform enterprise network environments. This role is ideal for a hands-on network professional who thrives in complex infrastructure environments and has strong experience across network architecture, operations, security, automation, and troubleshooting. The successful candidate will play a critical role in managing and enhancing large-scale Cisco-based networks, driving service excellence, ensuring network stability, and collaborating with customers, architects, OEMs, and cross-functional teams to deliver world-class network services.

Key Responsibilities Network Operations Support Manage, monitor, troubleshoot, and optimize enterprise network infrastructure across Data, Voice, Wireless, and Security domains.

Provide Level 2 support for critical network incidents, service requests, and operational challenges.

Ensure network availability, performance, reliability, and adherence to service level commitments.

Drive end-to-end BAU operations for large enterprise network environments.

Cisco Network Technologies

Install, configure, administer,



and troubleshoot Cisco networking solutions.

Manage and support Cisco Campus Networks, SDA (Software Defined Access), DNAC, ACI, ISE, WLC, Routing, Switching, and Network Security platforms.

Deploy, maintain, and troubleshoot Cisco SDN and ACI environments.

Implement and optimize Cisco Identity Services Engine (ISE) for secure access control and policy management.

Support provisioning, automation, and assurance services using Cisco DNA Center.

Wireless Security

Design and support enterprise wireless network infrastructure.

Manage Cisco Wireless LAN Controllers and Access Points, including upgrades, configuration, optimization, and troubleshooting.

Implement wireless security controls and best practices.

Configure and troubleshoot firewall policies, rules, and security controls.

Monitor network traffic and proactively mitigate security risks and vulnerabilities.

Voice Collaboration

Support enterprise voice infrastructure including:

Cisco Call Manager (CUCM)

Voice Gateways

Unified Communications

Voice Conferencing and Webex Platforms

Troubleshoot voice, telephony, and collaboration-related issues.

Automation Continuous Improvement Develop and implement network automation solutions across Cisco technologies.

Drive lifecycle management activities, including upgrades, patching, firmware updates, and infrastructure modernization.

Identify opportunities for capacity planning, performance improvement, and service optimization.

Lead continuous service improvement initiatives and operational excellence programs.

Stakeholder Vendor Management

Collaborate with network architects, administrators, security teams, and business stakeholders.

Engage with OEMs, vendors, and ISVs to drive issue resolution and technology enhancements.

Build strong relationships with client stakeholders and participate in operational and service review meetings.

Provide technical leadership and guidance for complex network initiatives.



Required Technical Skills Mandatory Expertise Cisco Routing Switching

Cisco SDA (Software Defined Access)

Cisco DNA Center (DNAC)

Cisco Wireless LAN Controllers (WLC)

Cisco Identity Services Engine (ISE)

Cisco ACI (Application Centric Infrastructure)

Network Security Technologies

Wireless Network Architecture Design

Cisco Firewalls

Network Automation Strong Knowledge Required In SDN (Software Defined Networking)

Underlay Overlay Architecture

VXLAN

Micro-Segmentation

AAA Technologies

DNS, DHCP IPAM Solutions

Firewall Management

Network Monitoring Troubleshooting Voice Technologies Cisco Call Manager (CUCM)

Voice Gateways

Unified Communications

Webex Voice Conferencing Solutions Qualifications Experience Bachelor's degree in Computer Science, Information Technology, Electronics, or related discipline.

Proven experience supporting complex enterprise Cisco network environments.

Strong hands-on troubleshooting skills across wired, wireless, security, and voice technologies.

Experience managing large-scale network infrastructure in enterprise environments.

Certifications Mandatory Cisco CCNP (Valid Certification) Preferred CCIE Enterprise Infrastructure

CCIE Data Center

Cisco Wireless Certifications

Cisco Security Certifications

ITIL Foundation Soft Skills Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Ability to work independently in high-pressure operational environments.

Customer-focused mindset with strong ownership and accountability.

Strong presentation, negotiation, and relationship management skills.

Ability to lead discussions with technical teams, vendors, and senior client stakeholders.

Why Join

Lenovo? Be part of a global technology leader where you will work with cutting-edge Cisco technologies, drive innovation in enterprise networking, collaborate with world-class experts, and contribute to building highly secure, scalable, and future-ready network infrastructures. We are an Equal Chance Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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