About the Role

NOC Engineer

Responsibilities

- Monitor production infrastructure and applications using Datadog to proactively identify, investigate, and respond to alerts.

- Handle production incidents across different severity levels and ensure timely resolution in accordance with defined SLAs.

- Act as an Incident Commander for high-severity (SEV) incidents by leading bridge calls, coordinating with cross-functional teams, driving incident resolution, and providing regular stakeholder updates.

- Perform incident triaging, impact assessment, escalation, and coordination until service restoration.

- Create, update, and manage JIRA tickets for incident tracking, assignment, and closure.

- Coordinate and facilitate Change Approval Board (CAB) calls by reviewing planned changes, validating implementation readiness, assessing operational risks, and ensuring adherence to change management processes.

- Monitor production systems during and after change implementations to identify and mitigate any operational impact.

- Provide timely and accurate communications to stakeholders during incidents and planned maintenance activities.

- Collaborate with Engineering, Development, Infrastructure, and Support teams to resolve production issues efficiently.

- Ensure proper shift handovers,



maintain operational runbooks, and update knowledge base documentation.

- Participate in post-incident reviews (PIRs), root cause discussions, and continuous service improvement initiatives.

Required Skills

- Hands-on experience with Datadog monitoring, dashboards, and alert management.

- Strong experience in Incident Management within a Production Support or NOC environment.

- Proven experience handling Severity (SEV) incidents and serving as an Incident Commander.

- Experience coordinating and managing CAB (Change Approval Board) calls and change implementation activities.

- Hands-on experience with JIRA for incident, problem, and change tracking.

- Excellent verbal and written communication skills with the ability to coordinate across multiple technical and business teams.

- Strong analytical, troubleshooting, and decision-making skills with the ability to perform effectively under pressure.

- Familiarity with ITIL processes, including Incident, Change, and Problem Management, is preferred.

- Willingness to work in a 24x7 rotational shift setting, including weekends and holidays.

Desirable Skills

- Not specified.

Education Qualification

- Not specified.

📌 Network Admin/Engineer (Bengaluru)
🏢 Ascendion
📍 Bengaluru