Infrastructure Operations &

- Managed Services

- Manage and support enterprise infrastructure environments across AWS and Azure.

- Administer and maintain Cisco, Palo Alto, F5 Load Balancer, and Cisco Meraki environments.

- Perform proactive monitoring, event management, incident management, problem management, and change management.

- Ensure SLA compliance, service availability, performance optimization, and operational stability.

- Support Microsoft 365 and Teams services.

Monitoring &

- Observability

- Utilize Splunk, Dynatrace, Grafana, and SolarWinds for monitoring and performance management.

- Conduct trend analysis, capacity planning, alert optimization, and root cause analysis.

- Drive observability and AIOps initiatives to improve operational efficiency.

Server &

- Infrastructure Administration

- Manage Dell, HPE, and IBM server infrastructure.

- Coordinate patching, upgrades, maintenance activities, and infrastructure lifecycle management.

- Support disaster recovery and business continuity activities.

Project Execution

- Lead and participate in infrastructure deployment, migration, upgrade,



and transformation projects.

- Prepare implementation plans, test plans, risk assessments, and rollback procedures.

- Coordinate with internal teams, vendors, and business stakeholders for project delivery.

Automation &

- Service Improvement

- Identify automation opportunities to reduce manual operational efforts.

- Develop operational runbooks, SOPs, and knowledge management documentation.

- Support continuous improvement and service optimization initiatives.

Technical Skills

- Cloud: AWS, Azure

- ITSM: ServiceNow, Jira Service Management

- Network: Cisco, Palo Alto, F5 Load Balancer, Cisco Meraki

- Servers: Dell, HPE, IBM

- Monitoring &
- Observability: Splunk, Dynatrace, Grafana, SolarWinds

- Collaboration: Microsoft 365, Teams

Soft Skills

- Stakeholder Management

- Service Delivery Management

- Incident &
- Crisis Management

- Problem Solving and Root Cause Analysis

- Project Coordination and Execution

- Team Collaboration and Communication

📌 Network Automation Engineer (Hyderabad)
🏢 Jade Global
📍 Hyderabad