ConsultBae is hiring, on behalf of a banking client, an experienced facilitator to design and deliver a 5-day instructor-led training program for voice teams handling Australian customer conversations across Retail Banking, Lending, Fraud, Business Banking, Collections, and Tech Support.

Roles and Responsibilities:

- Design detailed course content based on the client's base outline structure, covering confidence, clarity, empathy, and cultural awareness for Australian customer interactions
- Deliver 5-day in-person ILT sessions across 34 cohorts in a highly interactive, engaging format
- Manage the training intervention end-to-end

Desired Candidate Profile:

- Proven CX/soft-skills workshop delivery experience
- Strong understanding of Australian culture and communication norms
- Banking/BFSI experience preferred
- Solid communication and assessment design skills
- Based in or open to travel to Gurugram

Key Skills: Customer Experience Training, Facilitation, Cross-Cultural Communication, Banking Domain, Assessment Design, Instructor-Led Training

How to Apply: Send your profile to [email protected]

📌 Facilitator - Customer Experience Training (Banking, Australian Voice) (Gurugram)
🏢 ConsultBae
📍 Gurugram