MSP L3Perform incident troubleshooting for:

- Virtual Machines (Linux/Windows)

- Azure Backup & Site Recovery issues

- Disk, networking, and storage failures

- App Services, ACR, AKS basic troubleshooting

- Perform operational tasks such as:

- VM provisioning, scaling, patching

- Backup validation

- Identity user issues (AAD)

- Storage account management

- NSG rule updates, diagnostics

- Execute runbooks and SOPs for recurring tickets.

- Assist with Azure Defender alerts and initial threat investigation.

- Raise and manage Microsoft support tickets when required.

- Work with L3 engineers for escalations and complex issues.

- Maintain documentation, knowledge base articles, and incident logs.

- Lead a team of L1 & L2 Engineers.

Technical Skills Required:

- Good understanding of Azure Compute, Networking,



Storage & Identity.

- Experience with:

- Azure VMs (management, patching, backup)

- Azure Backup / ASR

- Azure Monitor / Log Analytics

- NSGs, VNets, Subnets, VPN/ExpressRoute basics

- Azure App Services (basic debugging)

- Experience in PowerShell or CLI scripting (basic/medium level).

- Understanding of security best practices, Azure Defender, Sentinel (preferred but not mandatory).

- Knowledge of ITIL processes (Incident, Change, Problem Management).

Soft Skills:

- Solid communication and customer-handling ability.

- Quick learner with strong troubleshooting approach

📌 MSP Consultant (Manage services ) (Noida)
🏢 IFI Techsolutions
📍 Noida