? Join Our Team as a Meta Admin Manager – Be the Growth Catalyst! ? Location: Andheri, Mumbai

? Type: Full-Time

?‍? Experience: 3–6 Years ? About Helo.ai At Helo.ai by VivaConnect, we’re transforming how businesses communicate with their customers through SMS, WhatsApp, RCS, Voice, and Contact Centre Solutions.

With 25+ years of expertise, 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we are pioneers in the CPaaS ecosystem.

? About The Role We are looking for a Meta Admin Manager to drive the end-to-end lifecycle of WhatsApp-based products , including WhatsApp Business API (WABA), automation solutions, and conversational journeys.

This role requires strong execution capabilities, product thinking, and working knowledge of APIs and the Meta ecosystem. You will collaborate closely with Product Owners, Engineering, and Business teams to deliver scalable and high-impact solutions.

? Key Responsibilities

- Product Strategy & Roadmap Execution

Work with Product Leadership to define and execute the product roadmap Translate business goals into product features and deliverables

Identify opportunities within WhatsApp and Meta ecosystem

- Product Development & Lifecycle Management

Own the end-to-end product lifecycle : ideation → development → launch → optimization Manage WhatsApp Business API integrations and onboarding flows

Build and optimize chat journeys, automation workflows, and use cases Support pricing, segmentation, and go-to-market strategies

- WhatsApp & Meta Ecosystem Management

Work on WhatsApp Business Platform (WABA) and related solutions Manage message templates, approvals, and quality ratings





Collaborate on CTWA (Click-to-WhatsApp) campaigns and integrations

- Cross-Functional Collaboration

Work closely with Engineering, Sales, Marketing, and Meta partnership teams Coordinate sprint planning, timelines, and product releases

Translate client and business requirements into scalable product solutions

- Market Research & Product Innovation

Conduct competitor analysis and market research Identify new use cases (chatbots, campaigns, notifications, commerce flows)

Continuously enhance product positioning and differentiation

- Performance Monitoring & Optimization

Track KPIs such as engagement, delivery rates, conversions, and revenue Analyze funnel performance (CTWA → conversation → conversion)

Optimize product performance through data-driven decisions

- Documentation & Communication

Create PRDs, workflows, and product documentation Communicate updates, releases, and performance insights to stakeholders

? Your Growth @ Helo.ai ? Exposure to high-scale WhatsApp & CPaaS products ? Clear path to Senior Product Manager (L3) ? Hands-on learning in API products, automation, and conversational tech ? Opportunity to work with Meta ecosystem & enterprise clients ? Knowledge & Skill-set Required ? Education MBA preferred

Engineering / Technical background is a plus

? Experience (Mandatory)



3–6 years of experience in Product Management / CPaaS / SaaS / Messaging platforms Hands-on exposure to WhatsApp Business API / chat-based products / automation tools Experience working in Agile/Scrum environments ⚙️ Skills Product Management: Product lifecycle management

Roadmap execution

Agile methodologies

Technical Understanding APIs, integrations, and workflows

WhatsApp Business Platform (WABA)

CRM / chatbot tools (preferred)

Business & Analytics Strong analytical and problem-solving skills

Understanding of GTM, pricing, and revenue metrics

Data-driven decision-making

Communication & Collaboration Strong stakeholder management

Cross-functional collaboration

Clear verbal and written communication

Why Helo.ai? ?

- Growth Playground: Be part of India’s $2 billion CPaaS market and contribute to a

booming global industry.
- Big Impact: Work on high-ticket deals and partner with some of the biggest brands

across sectors.
- A supportive and inclusive work setting that celebrates YOU.
- Opportunities to work on exciting projects, engage with people, and make an

impact.
- Employee Engagement Programs that make Mondays fun (yes, it’s possible!).
- Our Clients as a CPAAS giant : HDFC Bank ltd, State bank of India, Bajaj finance

limited, Reliance brands, Motilal Oswal and many more
- Endless Learning: Work closely with experts and access opportunities to enhance your skills.

Equal Opportunity Employer At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all. If you’ve got the passion, we’ve got the platform to help you shine. ?

📌 Meta Admin (Mumbai)
🏢 Helo.ai by VivaConnect
📍 Mumbai