Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner.

• Provide transparent guidance and support to help customers resolve issues and address their queries.

• Identify, analyze, and escalate issues to the appropriate team when required.

• Assist in product demonstrations for prospective and existing customers.

• Support the onboarding and training of new users.

• Monitor and report application issues.

• Verify and validate fixes for reported issues.

• Coordinate with the development team to ensure timely issue resolution.

Required Skills

• Good verbal and written communication skills.

• Strong customer service orientation.

• Good listening, analytical, and problem-solving abilities.

• Strong interpersonal and relationship-building skills.

• Ability to quickly understand product features and functionality.

• Ability to take ownership of tasks and ensure timely follow-through.

Experience 1+ years of experience in Customer Support, Customer Service, Client Support, or a related role.

Qualification Any Bachelor's Degree.

📌 Customer Support Executive (Chennai)
🏢 DataWENS Technologies
📍 Chennai