Greetings from Zensar Technologies!!!

- Design and implement workflows for user Joiner/Leaver/Mover events.
- Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
- Provide advanced support for SailPoint Identity Now, resolving complex technical issues.
- Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
- Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc
- Install, configure, and customize Identity Now platform modal and connectors.
- Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
- Manage and resolve support tickets, ensuring timely and effective solutions.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
- Onboard applications to SailPoint Identity Now, including configuring connectors and managing identity profiles.



Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
- Having positive exposure of application onboarding for SAP applications/Oracle business suits etc
- Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
- Assist in the development and maintenance of support documentation and knowledge base articles.
- Experience with RESTful APIs and integration with other systems.
- Participate in on-call support rotation as needed.
- Provide training and guidance to junior support engineers.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.

Preferred Skills

- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
- Certification in SailPoint Identity Now or other IAM solutions.

📌 SailPoint Identity Now Engineer (Pune)
🏢 Zensar
📍 Pune