Company Description TickoraDesk is a next-generation customer support platform that helps growing teams manage, resolve, and delight their customers more efficiently. Built on intelligent AI automation and intuitive design, the platform unifies ticketing, lead management, and team collaboration into a seamless experience. TickoraDesk focuses on reducing manual processes so support teams can devote more time to building meaningful relationships with users.

The product functions as the core of support operations, turning complex customer queries into straightforward success stories. Applicants can expect to contribute to a modern, innovation-driven company centered on improving customer support workflows.

Role Description This is a full-time remote Marketing Intern role.

The Marketing

Intern will support marketing campaigns by assisting with market research, gathering customer and competitor insights, and helping analyze data to inform strategy. The role includes drafting marketing content for digital channels, collaborating with the sales and customer service teams on promotional initiatives, and helping coordinate social media and email activities. The intern will also support day-to-day administrative tasks within the marketing function,



prepare reports on campaign performance, and contribute ideas to improve brand awareness and customer engagement.

Qualifications

Candidates should possess strong Communication skills to collaborate with internal teams and engage effectively with potential and existing customers.

Candidates should possess Market Research and Marketing Strategy skills to help identify trends, understand customer needs, and support planning of campaigns.

Candidates should possess Sales and Customer Service skills to assist in lead nurturing, respond to inquiries, and support a positive customer experience.

Candidates should demonstrate basic proficiency with digital tools (e.g., spreadsheets, presentation software, CRM or marketing platforms) and an interest in SaaS or customer support technologies.

Candidates should be highly organized, detail-oriented, able to work independently in a remote setting, and eager to learn from a quick-paced, team-oriented environment.

Enrollment in or completion of a degree in Marketing, Business, Communications, or a related field is preferred but not strictly required.

📌 Marketing Intern (Gurugram)
🏢 TickoraDesk
📍 Gurugram