06 Aug
|
Cvent
|
Gurugram
Roles and Responsibilities :
- Develop and execute customer retention strategies to reduce churn rates and increase customer lifetime value.
- Collaborate with cross-functional teams to identify opportunities for upselling, cross-selling, and renewals.
- Analyze customer data to optimize product adoption, usage, and retention through personalized marketing campaigns.
- Manage the entire customer lifecycle from acquisition to renewal, ensuring seamless transitions between stages.
Job Requirements :
- 4-9 years of experience in B2B SaaS companies or similar industries.
- Proven track record in churn management, cross selling, upselling, retention management.
- Robust understanding of customer life cycle management including acquisition, onboarding, engagement & retention phases.
📌 Client Success Advisor (Gurugram)
🏢 Cvent
📍 Gurugram