Role & responsibilities

- Respond to customer inquiries via phone, email, chat, or social media.
- Assist customers with loyalty program enrolment account activation and profile updates.
- Resolve queries related to reward points, redemption and promotional offers.
- Investigate and resolve customer complaints within defined service levels.
- Educate customers about loyalty program features, benefits, and ongoing campaigns.
- Coordinate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions in the CRM system.
- Identify recurring customer issues and recommend process improvements.
- Ensure compliance with company policies and data privacy guidelines.

Required Qualifications

- Bachelor's degree in any discipline.
- 13 years of experience in customer service




- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office applications.
- Ability to multitask and work in a fast-paced environment.
- Customer-first attitude with solid interpersonal skills.

Preferred Skills

- Experience with loyalty or rewards management platforms.
- Experience of handling 70-100 calls in a day.
- Knowledge of customer engagement and retention strategies.
- Ability to analyse customer issues and provide effective solutions.

Kindly share your resume at [email protected]

📌 Customer Engagement Executive( Inbound) - Navi Mumbai
🏢 Walplast Products Product
📍 Navi Mumbai