Purpose of the Role The Implementation Manager is responsible for ensuring the successful onboarding, implementation, and go-live of the Jewellery Operating System (JOS) across jewellery retail businesses. The role acts as a bridge between the client, implementation teams, product teams, and support teams to ensure smooth adoption of the platform.

Key Roles & Responsibilities

- Project Ownership
- Own the end-to-end implementation lifecycle from project kickoff to go-live.
- Define implementation timelines, milestones, and deliverables.
- Ensure projects are completed within agreed timelines and scope.

- Business Process Understanding
- Understand the client's jewellery business operations, including:
- Procurement & Purchase

- Inventory Management
- Tagging & Barcode Management

- Stone Management
- Sales & Billing

- Repair Orders
- Gold Exchange & Old Gold Purchase

- Customer Orders
- Accounting & Reporting
- Ensure the system is configured to align with client workflows.
- Case Study & Requirement Management
- Review and validate Case Study documents.
- Conduct requirement gathering sessions with stakeholders.
- Ensure business requirements are translated into system configurations and SRS documents.
- Obtain client approvals and sign-offs.

- Data Migration Management
- Plan and monitor master data migration activities.

- Oversee migration of
- Articles & Designs

- Inventory Data

- Stone Details

- Customer Data

- Vendor Data

- Opening Balances
- Ensure data validation and reconciliation before go-live.
- Team Leadership & Coordination

- Manage and coordinate

- Case Study Team
- Setup & Configuration Team

- Data Migration Team

- Implementation Consultants

- Support Team
- Track progress and ensure accountability across teams.
- Configuration & System Readiness

- Ensure configuration of




- Branches & Locations
- Product Categories & Subcategories
- Purity & Metal Settings
- Pricing & Rate Configuration
- User Roles & Permissions
- Barcode & Label Settings
- Tax & Compliance Settings
- Validate readiness before UAT and go-live.
- Client Communication & Stakeholder Management
- Serve as the primary implementation contact for clients.
- Conduct project reviews and status meetings.
- Provide regular implementation updates to clients and management.
- User Training & Adoption
- Plan and oversee user training programs.
- Ensure operational teams understand system workflows.
- Drive user adoption and change management initiatives.
- Go-Live & Hypercare Support
- Lead go-live planning and execution.
- Ensure all pre-go-live checklists are completed.
- Monitor stabilization activities during the hypercare period.
- Coordinate issue resolution with support and product teams.
- Risk & Escalation Management
- Identify implementation risks and project bottlenecks.
- Escalate critical issues proactively.
- Develop mitigation plans to avoid delays and disruptions.
- Performance Monitoring & Reporting
- Track project health and implementation KPIs.
- Maintain implementation dashboards and reports.
- Present project status to Service Head and leadership teams.

Key Performance Indicators (KPIs)
- On-Time Go-Live %
- Implementation Cycle Time
- Customer Satisfaction (CSAT)
- Data Migration Accuracy %
- User Training Completion %
- First-Time Go-Live Success Rate
- Number of Escalations
- Project Completion Within Scope & Timeline

Expected Outcomes
- Successful and timely customer onboarding.
- High customer satisfaction and product adoption.
- Accurate data migration and system configuration.
- Smooth go-live with minimal business disruption.
- Seamless transition from implementation to support.

📌 Manager (Hyderabad)
🏢 Sioniq - JOS
📍 Hyderabad