Overall Purpose of The Job To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.

Key RESPONSIBILITIES

Partnership Strategy &

- Development

- Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.

- Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.

- Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.

Relationship &

- Account Management

- Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.

- Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.

- Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.

Commercial Negotiations &

- Contracting

- Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding.

- Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.

- Track renewals, extensions, and amendments for all active partnerships.

Premium Product &

Experience Development

- Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.

- Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences.

- Track utilization, customer feedback, and impact on customer satisfaction and NPS

Performance Monitoring &





- Reporting

- Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.

- Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.

- Evaluate ROI and ensure commercial efficiency in partnership programs.

Cross-Functional Collaboration

- Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.

- Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.

- Coordinate with Finance on partner payments, invoicing, and reconciliation.

Key Attributes

- Customer-first approach with a premium service mindset.

- High level of ownership, responsiveness, and accountability.

- Creative thinking with the ability to conceptualize unique experiences.

- Strong ethical grounding and professionalism.

- Ability to thrive in a fast-paced, high-touch environment.

Job Profile

Requirements

- Strong commercial acumen with excellent negotiation skills.

- Ability to build and maintain high-level partner relationships.

- Deep understanding of premium consumer behaviour and luxury ecosystem.

- Exceptional communication, presentation, and stakeholder management capabilities.

- Robust project management and multi-tasking abilities.

- Entrepreneurial mindset with the ability to think strategically and execute tactically.

Qualifications

- Bachelor’s degree in business, Marketing, Hospitality, or related field

- MBA preferred (not mandatory).

- 10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.

- Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.

- Experience in handling premium card portfolios is an added advantage

Required Languages

- Good spoken and written English language skills

Travel Requirements

- Occasional travel is needed.

Description

Essential Job Duties and Responsibilities:

Footer

📌 Manager - Partnership Development & Marketing (Gurugram)
🏢 International Sos
📍 Gurugram