The Manager on Duty (MOD) is responsible for overseeing the hospital's day-to-day operations during assigned shifts, ensuring seamless coordination between clinical and non-clinical departments. The MOD ensures high standards of patient care, service excellence, safety, regulatory compliance, and prompt resolution of operational issues.

Key Responsibilities

Operations Management

- Supervise overall hospital operations during assigned shifts.

- Ensure smooth functioning of OPD, IPD, Emergency, ICU, OT, Diagnostics, Pharmacy, and Support Services.

- Coordinate with all department heads to resolve operational challenges.

- Ensure optimum utilization of hospital resources.

Patient Experience

- Handle patient and attendant concerns promptly and professionally.

- Resolve service recovery issues and escalate critical matters when required.

- Conduct regular patient rounds to monitor service quality.

- Ensure adherence to patient safety and service excellence standards.

Incident & Emergency Management

- Act as the hospital incident commander during emergencies until senior management arrives.

- Coordinate emergency response for fire, disaster, code blue, code red, mass casualty incidents, and other emergencies.

- Ensure proper documentation and reporting of all incidents.

Coordination

- Liaise with Medical Administration, Nursing,



Biomedical, Engineering, Housekeeping, Security, F&B;, and other departments.

- Ensure adequate staffing during shifts.

- Facilitate smooth communication among departments.

Administration

- Prepare shift reports highlighting operational issues, incidents, patient complaints, and corrective actions.

- Monitor bed occupancy and patient flow.

- Ensure timely escalation of critical operational issues.

Safety & Security

- Ensure hospital premises remain protected and secure.

- Coordinate with the Security team regarding VIP visits, medico-legal cases, and emergency situations.

- Monitor compliance with fire and safety regulations.

Qualifications

- Master's degree in Hospital Administration (MHA), MBA (Hospital/Healthcare Management), or equivalent.

- Bachelor's degree in Healthcare, Nursing, Life Sciences, or related

Required Skills

- Strong leadership and decision-making skills.

- Excellent communication and interpersonal abilities.

- Patient-centric approach with strong service recovery skills.

- Crisis and emergency management.

- Problem-solving and conflict resolution.

- Team coordination and stakeholder management.

- Proficiency in Hospital Information Systems (HIS) and MS Office.

📌 Manager on Duty (MOD) (Hyderabad)
🏢 Apollo Hospitals
📍 Hyderabad