Customer Service U.S. Support (Voice Process)

We are looking for an experienced Customer Service Professional to support U.S. & canadian consumers through high-quality phone interactions.

Mandate Experience:

- 5+ years in customer service, preferably in a contact center or B2C environment.
- Experience in inbound voice process handling international customers

Key Responsibilities:

- Deliver clear, fluent, and professional communication with strong active listening and cultural awareness.
- Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided).
- Accurately log cases in Salesforce while multitasking during live calls.




- De-escalate challenging situations and ensure a positive customer experience.
- Prioritize and manage highvolume inquiries with solid organization and time management.

Skills & Competencies:

- Excellent verbal & written English communication.
- Strong customer focus, empathy, patience, and conflictresolution skills.
- Proficiency in any CRM tool; strong multitasking ability.

Shift:

- Ability to work U.S. business hours (8:00 AM 6:00 PM CST).

NOTE Candidates who previously attended the interview for this position will not be eligible for this interview

📌 Walk-in || Contact Center Analyst (Chennai)
🏢 Lennox India Technology Centre (LITC)
📍 Chennai