Role & responsibilities

Job Summary:

We are looking for a dynamic and customer-focused Presales Executive to join our real estate team. The ideal candidate will be responsible for handling customer inquiries, generating and qualifying leads, scheduling site visits, maintaining CRM records, and supporting the sales team in achieving business targets.

Key Responsibilities:

Lead Management

- Handle inbound and outbound calls to prospective customers.
- Generate leads through telecalling, digital campaigns, referrals, and databases.
- Qualify customer requirements and identify buying intent.
- Maintain a healthy lead pipeline.

Customer Interaction

- Explain project details, pricing, amenities, and offers to customers.
- Answer customer queries professionally.
- Build strong customer relationships through regular follow-ups.
- Ensure an excellent customer experience during the pre-sales process.

Site Visit Coordination

- Schedule and confirm customer site visits.
- Coordinate with the sales team for visit planning.
- Share visit schedules and customer details with concerned executives.
- Follow up after site visits to gather feedback.

CRM Management

- Update customer interactions in CRM on a daily basis.
- Maintain accurate customer database.
- Record call outcomes and follow-up schedules.




- Ensure zero data loss and timely CRM updates.

Lead Follow-up

- Conduct regular follow-ups with warm and cold leads.
- Re-engage inactive prospects.
- Convert qualified leads into site visits.
- Support the sales team in lead conversion.

Sales Support

- Coordinate with Sales, Marketing, and CRM teams.
- Share daily lead status and reports.
- Assist during project launches and promotional events.
- Support achievement of monthly sales targets.

Documentation

- Maintain call records.
- Prepare daily MIS reports.
- Submit lead conversion reports.
- Track inquiry-to-site visit conversion.

Required Skills:

- Excellent verbal communication in Hindi and English.
- Solid convincing and negotiation skills.
- Customer-focused approach with good interpersonal skills.
- Basic knowledge of MS Excel, MS Word, and CRM software.
- Ability to multitask and work in a target-driven environment.
- Positive attitude and willingness to learn.

Required Qualifications

- Graduate in any discipline.
- 1-3 years of experience in Real Estate Presales, Telecalling, or Customer Relationship Management.
- Freshers with excellent communication skills may also apply.

Preferred candidate profile - Female

📌 Presales Executive (Indore)
🏢 D2R - Dreams To Realty
📍 Indore