Function Role Contact Centre Manager The primary duties of a Partnership Contact Centre manager are to facilitate communication between businesses. The partnership manager oversees communication between each entity and ensures that each business hears the others needs, goals and expectations.

- Developing objectives for the Partners Contact Centre day-to-day activities

- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)

- Collecting and analyzing contact centre statistics (sales rates, etc)

- Hire, coach and provide training to personnel to maintain high advisory standards.

- Monitor and improve sales advisory through telephonic skills.

- Evaluate performance with key metrics.

- Prepare reports for different departments and senior management.

- Provide complete operational support to Partners to enhance the business.

- Opportunity to partner with Technology Development,



Product Operations and all lines of business and gain knowledge of a wide range of systems and services.

- Experience working within a fast-paced mission-critical workplace.

- Be focused on employee development and technical training.

- Provide Managerial Excellence and Effective Leadership to development teams.

- Escalate deviations from planned baseline schedules and scope to business.

- Monitor all development, testing and implementation activities ensuring that all phases/aspects of testing are covered based on the project.

- Support managers to ensure we have identified and are measuring KPI’s.

- Proficient in MS Office and presentation tools.

- Open to travel across cities in India (wherever and whenever required).

📌 Manager-II - e-Commerce West (Pune)
🏢 ICICI PRUDENTIAL LIFE INSURANCE
📍 Pune