Job Summary

Mindtickle is looking for a passionate and results-driven Manager to lead a team of front-line Customer Success Engineers and deliver a high-quality, AI-enabled customer experience at scale. You will define and drive strategies that consistently delight customers - built on a foundation of trust, technical expertise, and strong operational discipline. You will operate with a customer-first mindset, inspire your team to deliver excellence, and bring a strong enterprise lens to support some of the world s most respected organizations.

This role requires a technically robust leader who can balance customer empathy, deep system understanding, and operational rigor, while driving a shift towards proactive, AI-native customer engineering.

You will partner closely with Engineering, Product,



Services and Customer Success teams to ensure timely issue resolution and establish strong feedback loops that drive continuous product and experience improvements.

If you thrive in a fast-paced setting, enjoy solving complex problems, and lead with ownership and accountability, we would love to hear from you.

Role Expectations

Requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, CSE (Customer Support)- SAAS (Pune)
🏢 Mindtickle
📍 Pune