Client Ownership & Relationship Management
Serve as the senior escalation point for all White Collar clients
Build seniorlevelrelationships and drive long-term partnerships
Lead quarterly business reviews (QBRs) and governance forums
Own client satisfaction (CSAT / NPS)
Delivery Excellence
Own SLA adherence, TAT performance, quality benchmarks, and compliance standards
Drive root-cause analysis and corrective action plans for escalations
Implement continuous service improvementinitiatives
Revenue & Growth
Identify upsell and cross-sell opportunities within existing accounts
Drive renewals and commercial negotiations in collaboration with the MD team
Own revenue retention and account expansion targets
Team Leadership
Lead Client Delivery Leads & Managers
Build a high-accountability, ownership-driven culture
Drive performance reviews and capability development
📌 Manager - Client Delivery (Mumbai)
🏢 IDfy
📍 Mumbai