Job Title: Major Incident Management Lead Job Location: Hinjewadi Phase 1, Pune (WFO) Experience: 3+Years Shift: Rotational shift 24*7 Qualification: Any Graduate Futurism is seeking an experienced ITSM &

- Major Incident Management professional with 3+ years of experience in ITSM, Major Incident Management, Service Operations, or IT Infrastructure Support. The role involves managing P1/P2 incidents, driving RCA/PIR activities, ensuring SLA compliance, supporting endpoint operations, and improving service delivery through ITIL best practices. Job Responsibilities Lead and coordinate P1/P2 Major Incidents and act as the primary SPOC during critical outages.

Drive incident resolution, escalations, RCA, and Post Incident Reviews (PIR).

Manage Incident, Problem, Change, and Request processes using ServiceNow/BMC Remedy.

Monitor SLA compliance and support continuous service improvement initiatives.





Manage IT asset lifecycle, inventory, compliance, onboarding, and offboarding activities.

Support endpoint management using Intune, SCCM, and Windows Autopilot.

Collaborate with stakeholders, vendors, and technical teams to ensure operational excellence.

Skills Required ITIL Framework, Incident Management, Problem Management, Change Management Major Incident Management (P1/P2) &

- Escalation Management IT Asset Management (ITAM) &
- Asset Lifecycle Management ServiceNow, BMC Remedy Microsoft Intune, SCCM, Windows Autopilot Nexthink, Active Directory, Windows Server Administration SLA Management, Service Operations &
- Service Delivery * Solid Stakeholder Management, Communication, and Problem-Solving skills

📌 Major Incident Management Lead (India)
🏢 Praful M- IMS Support
📍 India