Job Description

Purpose of the Position:
The Assessor reviews warranty claims and authorizations for dealers, and is the market language expert of the team, being in direct contact with the network and the customer s representatives.
Duties &
Responsibilities:
Main duty is to succeed at the following tasks:
Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
Administer the necessary documentation to support the claims
Write, share and circulate data to the relevant recipients when required




Liaise with relevant parties on Case Histories, trends and analysis
Liaise with Team Leader in case of uncertainties in line with the Escalation Process
Assess claims and authorizations in line with KPIs described in SLA Qualifications

University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

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📌 Warranty Assessor (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai