Position - CRM Executive

Industry -Healthcare / Diagnostics
Location -Mumbai
Employment Type -Full-Time

Job Summary
We are looking for a agile and customer-focused CRM Executive for outbound calling in the Diagnostics/Healthcare sector. The candidate will be responsible for handling outbound calls, patient coordination,
lead follow-ups, appointment booking, and maintaining strong customer relationships to enhance patient experience
and business growth.

Key Responsibilities
Make outbound calls to patients/customers for appointments, follow-ups, feedback, and promotional campaigns.
Handle patient inquiries regarding diagnostic tests, packages, reports, and home collection services

Coordinate with internal teams for appointment scheduling and service support.
Maintain and update customer records in CRM software.
Follow up on pending leads and convert inquiries into bookings.
Ensure excellent patient experience and resolve basic customer concerns.
Achieve daily calling and conversion targets.
Share information about health packages,



preventive checkups, and ongoing offers.
Maintain confidentiality of patient and company data.
Required Skills
Good communication and interpersonal skills.
Strong convincing and follow-up abilities.
Basic knowledge of diagnostics/healthcare services preferred.
Familiarity with CRM software and MS Office.
Ability to handle customer queries professionally.
Fluent in English, Hindi, and regional language preferred.

Qualification
Graduate in any discipline. Experience in Healthcare, Diagnostics, Hospital, or BPO outbound calling preferred.

Preferred Candidate Profile

Positive attitude with customer-centric approach.
Ability to work in a fast-paced environment.
Good coordination and multitasking skills.

Salary As per industry standards.

Interested Candidates Can Share CV At
[email protected]

Contact No - (phone hidden)

📌 CRM Executive (Mumbai)
🏢 Healthmap Diagnostics
📍 Mumbai