Job Summary

As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving or routing issues as appropriate. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor setting. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Responsibilities

- Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems.
- Allocate and manage BIOS, TIF, GDG, and VSAM datasets.
- Identify ownership of Production and QA jobs and coordinate with appropriate development groups.
- Perform file out-of-space (FOOS) recovery and support batch/online recovery activities.
- Coordinate batch job restarts, abend recovery, and customer escalations.
- Utilize break-glass procedures for emergency production support access when required.
- Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups.
- Support NDM/Connect:Direct File Transfer Support including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers.
- Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs.
- Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.
- Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines.
- Execute weekend IPL support activities, validate environment availability,



and coordinate fixes for out-of-sequence abends.
- Ensure Production, QA, and Test regions are operational following maintenance and IPL activities.
- If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

Required Technical and Professional Expertise

- 4 years of experience in Mainframe Batch & Console Operations
- Mainframe Production Support
- JCL Troubleshooting and Abend Resolution




- OPC/TWS Scheduling and Batch Management
- NDM / Connect:Direct File Transfer Support
- VSAM, GDG, and Dataset Management
- PDX Deployment and Release Support
- ITSM Ticket Management
- Batch Monitoring, Recovery, and Job Restart Activities
- Incident and Problem Management
- IPL Support Activities
- Experience with Scheduling, Reporting, and Logging Tools
- Strong Analytical, Troubleshooting, and Communication Skills
- Proficiency in Windows or Mac Operating Systems

Preferred Technical and Professional Experience

- Experience supporting Mainframe Production environments across Production, QA, and Test regions.
- Strong knowledge of batch processing, workload automation, and production control processes.
- Hands-on experience with OPC/TWS scheduling, job monitoring, and recovery procedures.
- Expertise in JCL debugging, Abend analysis, and root cause investigation.
- Experience with NDM/Connect:Direct file transfer operations and support.
- Knowledge of VSAM, GDG, dataset lifecycle management, and storage concepts.
- Experience supporting PDX deployments, release implementations, and production migrations.
- Familiarity with ITSM tools and incident, problem, and change management processes.
- Ability to perform IPL support activities and coordinate planned maintenance events.
- Experience working with development, infrastructure, storage, and client-facing teams.
- Strong production issue resolution, escalation management, and operational support experience.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Mainframe Batch & Console Operations professional (Hyderabad)
🏢 Kyndryl
📍 Hyderabad