Job Description Customer Support Executive

Position

Customer Support Executive

Key Responsibilities

- Respond to customer queries promptly through phone, email, and chat.
- Assist customers with account setup, platform navigation, and troubleshooting.
- Resolve customer concerns with empathy, professionalism, and a customer-first approach.
- Escalate complex issues to internal teams such as Product and Operations for timely resolution.
- Maintain accurate records of customer interactions in the CRM system.
- Capture customer feedback and share insights to improve products and services.
- Ensure a high level of customer satisfaction by providing timely and effective support.

Eligibility & Qualifications

- Bachelor's degree in Business, Finance,



or any related discipline.
- Prior experience in Customer Support, Customer Service, or a similar role. Experience in the FinTech industry will be an added advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently as well as collaboratively in a rapid-paced startup environment.
- Proficiency in CRM software and customer support tools.
- Customer-focused mindset with patience, empathy, and a willingness to help.

📌 Customer Support Executive (Noida)
🏢 CIEL HR
📍 Noida