Merchandiser – Leather Goods and Accessories

Company Description

Butler Leather Goods Factory India Pvt. Ltd., based in Chennai, India, is a manufacturer specializing in high-quality leather goods, bags, small leather goods (SLGs), and accessories.

Established in 2008, the company has grown by continuously investing in modern machinery, technical expertise, product development capabilities, and manufacturing processes.

We work closely with our customers from initial product development and sampling through bulk production and final shipment, with a strong focus on quality, craftsmanship, customer requirements, and on-time delivery.

Role Description

We are looking for a full-time, on-site Merchandiser – Leather Goods to join our team in Chennai.

The Merchandiser will be responsible for independently managing customer accounts and orders from initial product development and sampling through costing, approvals, bulk production, and final shipment.

The successful candidate will act as the key link between the customer and our internal development, sourcing, production, quality, planning, and logistics teams, ensuring that customer requirements are clearly understood, executed correctly, and delivered within committed timelines.

Key Responsibilities

Customer & Buyer Management

- Independently handle assigned customer/buyer accounts and serve as the primary point of contact.
- Understand customer requirements and communicate them clearly to internal teams.
- Handle customer emails, calls, online meetings, follow-ups, approvals, and order-related communication professionally.
- Proactively update customers regarding development, sampling, production status, delivery schedules, and any potential delays or issues.

Product Development & Sampling
- Coordinate new product development from customer brief/reference sample/tech pack through final sample approval.
- Work closely with sampling and development teams to translate customer requirements into manufacturable products.
- Track sample development, modifications, comments, approvals, and deadlines.
- Ensure all customer comments and revisions are correctly incorporated before submitting revised samples.

Costing

- Prepare and coordinate accurate product costing.
- Understand and evaluate leather consumption, lining, hardware, zippers, trims, accessories, packaging, labour/CM, and other product cost components.
- Work with relevant departments to ensure costing is accurate before submission to the customer.

Order Management

- Review customer purchase orders and confirm quantities, specifications, colours, materials, prices, delivery dates, and other commercial requirements.
- Prepare and maintain order-related documentation, BOMs, specifications, approvals, and trackers.
- Independently follow orders from:

Development → Sampling → Costing → Approval → Material Planning → Production → Quality → Packing → Shipment

Production & Material Follow-Up

- Coordinate with purchase, stores, planning, production,



and quality teams to ensure materials and orders are progressing according to schedule.
- Follow up on leather, lining, hardware, zippers, trims, packaging materials, and other components required for production.
- Monitor production progress against committed delivery dates and proactively escalate potential delays.

Quality & Customer Requirements
- Ensure approved samples, specifications, materials, workmanship requirements, packaging instructions, and customer comments are correctly communicated to production and quality teams.
- Coordinate internally to resolve quality, development, material, or production issues that could affect customer requirements or delivery.

Logistics & Shipment Coordination
- Coordinate with production, quality, packing, and logistics teams to ensure orders are ready for shipment according to the committed schedule.
- Ensure required shipment information and documentation are communicated accurately to the customer and relevant internal teams.

Documentation & Reporting
- Maintain accurate records of customer communication, sample approvals, costing, orders, production status, and delivery commitments.
- Maintain T&A;/critical-path schedules, sample trackers, order trackers, costing sheets, and production follow-up reports.
- Provide regular status updates and highlight delays, risks, or pending decisions requiring management attention.

Mandatory Experience & Eligibility

Please apply only if you meet the mandatory requirements below. Candidates without relevant leather goods manufacturing experience will not be considered for this position.

We are specifically looking for a Merchandiser with hands-on experience in leather goods manufacturing, including products such as bags, wallets, small leather goods (SLGs), belts, business accessories, or similar leather products.

Mandatory Requirements

- Minimum 3 years of relevant merchandising experience specifically in leather goods manufacturing.
- Must have worked in a leather goods manufacturing/export factory and understand the complete manufacturing process.
- Must have independently handled buyer/customer communication and customer accounts.
- Must have hands-on experience in new product development, sampling, costing, order execution, approvals, production follow-up, and delivery coordination.
- Must have practical experience in leather goods costing, including leather consumption, lining, hardware, trims, accessories, packaging, and labour/CM.
- Must be comfortable working with BOMs, tech packs, specification sheets, sample comments, costing sheets, and order documentation.
- Must have experience coordinating materials including leather, hardware,



lining, zippers, trims, accessories, and packaging.
- Must be capable of independently managing orders from initial development through final shipment.
- Must have experience coordinating with sampling, purchase, stores, planning, production, quality, and logistics teams.
- Must have strong written and verbal communication skills and be capable of independently handling customer emails, calls, and online meetings.
- Must have good working knowledge of Microsoft Excel for costing, tracking, reporting, and order management.

Preferred

- Experience independently handling international buyers/export customers.
- Experience handling multiple customer accounts and product developments simultaneously.
- Strong problem-solving ability and the confidence to proactively escalate risks before they affect customer delivery commitments.

Qualifications

- Bachelor's degree or relevant professional qualification.
- Minimum 3 years of relevant merchandising experience in leather goods manufacturing.
- Strong communication, coordination, and customer-management skills.
- Robust attention to detail and follow-up capabilities.
- Good organizational and time-management skills.
- Ability to manage multiple developments and orders simultaneously.
- Ability to work effectively in a fast-paced manufacturing environment.
- Proficiency in Microsoft Excel, Word, Outlook, and other relevant business applications.

Before Applying

Please ensure your CV clearly mentions:
1. Your total years of experience specifically in leather goods merchandising.
2. The types of leather products you have handled — bags, wallets, SLGs, belts, accessories, etc.
3. Whether you have independently handled buyer/customer communication and customer accounts.
4. Your experience with sampling, new product development, and product costing.
5. Your experience managing orders from initial development through bulk production and final shipment.
6. The leather goods manufacturing/export companies you have previously worked with.

Important: Candidates whose experience is primarily in garments, textiles, footwear, retail merchandising, or unrelated industries without relevant leather goods manufacturing experience will not be considered for this position. This version is better for what you're trying to achieve because it makes ownership very explicit. You're not looking for someone who simply follows up with departments; you're looking for someone who can own a customer account from development to shipment.

Job Location: Chennai, Tamil Nadu | Full-Time | On-Site

We are specifically looking for candidates who are currently based in Tamil Nadu or are willing to relocate to Chennai.

Candidates with relevant leather goods merchandising experience from Chennai, Ranipet, Vellore, Ambur, Vaniyambadi and other leather manufacturing clusters across Tamil Nadu are encouraged to apply.

Please note: This is a full-time, on-site factory-based position and is not a remote or hybrid role.

📌 Leather Goods and Accessories Merchandiser (Chennai)
🏢 Butler Leather Goods Factory India
📍 Chennai