Roles and Key Responsibilities

- Training the New hired batches and support function (Virtual and classroom)
- Excellent Communication skills required
- Understanding on content flow and structure - as per ID principles
- Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data and MIS as per training BPMS / requirement
- Proactively share best practices across locations to add value
- Contribute to process improvements and innovation in the training function
- Attend TTT for any client requirements
- Conduct Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets
- Provide Feedback to New Hires on V&A; and Soft Skills
- Call monitoring as per requirement





Key skills & Knowledge:

- Exposure of at least 5 years in skills and behavioral training with a BPO would be preferred.
- Good Facilitation Skills, Presentation Skills and content development skill
- Positive Knowledge handling IT and Admin tasks.
- Good people management skills.
- Good Knowledge about Soft Skills, V&A; and Email writing skills
- Functional knowledge on LMS course/Assessments assignments
- Process Oriented, planning
- Ability to prioritize
- Ability to meet deadlines
- Ability to work under pressure
- Good Time Management, Interpersonal skills, Teamwork.
- Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time

📌 Learning And Development Specialist (Gurugram)
🏢 PolicyBazaar
📍 Gurugram