Job Description: Human Resources Business Partner (HRBP)

Company: ACN Healthcare

Location: Bengaluru / Hyderabad (On-site)

Work Timings: 5:30 PM 2:30 AM (US Shift)

About ACN Healthcare

At ACN Healthcare, we provide end-to-end Revenue Cycle Management (RCM) solutions to healthcare providers across the United States. We foster a dynamic, people-centric culture that empowers our teams to grow, engage, and deliver excellence.

Role Overview

We are seeking a high-energy, empathetic, and organized HRBP to join our HR team for the evening/night shift (5:30 PM – 2:30 AM). In this role, you will be the primary HR point of contact during shift hours for our Bengaluru and Hyderabad operations. Your primary mission will be to drive employee engagement, deliver seamless onboarding, handle grievances promptly, and build a vibrant workplace culture.

Key Responsibilities

1. Onboarding & Orientation

- Lead smooth end-to-end onboarding and orientation for all new hires during shift hours.
- Coordinate with IT, Admin, and Operations to ensure all logistics (IDs, assets, seating) are ready on Day 1.
- Conduct engaging HR orientation sessions to introduce company policies, values, culture, and shift expectations.
- Conduct 30-60-90 day check-ins with recent joiners to track assimilation and early-stage satisfaction.

2. Employee Engagement & Culture

- Design and execute fun activities, festive celebrations, team-building events, and floor engagements to keep shift energy high.
- Organize monthly/quarterly Rewards & Recognition (R&R;) programs to celebrate achievements.
- Measure floor pulse through regular skip-level meetings, informal chats, and pulse surveys.
- Drive wellness and work-life balance initiatives tailored for night-shift employees.

3.



Employee Grievance & Employee Relations (ER)

- Serve as the first point of contact for employee concerns, conflicts, or personal issues during shift hours.
- Promptly address and resolve employee grievances while maintaining strict confidentiality and fairness.
- Conduct formal investigations or disciplinary discussions when necessary, following internal HR policies and legal guidelines.
- Maintain complete documentation for disciplinary cases, performance PIPs, and grievances.

4. Operations & Floor Support

- Partner closely with Operations Managers and Team Leads to support attendance, retention, and attrition management.
- Manage exit processes, including conducting exit interviews to gather actionable feedback.
- Oversee shift-specific HR administrative tasks and ensure policy compliance on the floor.

Required Skills & Qualifications

- Education: MBA / Master's degree in Human Resources or a related field.
- Experience: 3 to 6 years of core HRBP or Employee Relations experience, ideally in US RCM, BPO, KPO, or ITES industries.
- Shift Commitment: Comfortable working fixed evening/night shift timings (5:30 PM to 2:30 AM).
- Communication: Exceptional verbal and written English communication skills; comfortable presenting to groups.
- Interpersonal Skills: Strong empathy, active listening, conflict resolution, and relationship-building abilities.
- Execution: High energy and creativity for organizing floor events and fun engagement activities.

Key Performance Indicators (KPIs)

- Early Attrition Rate (0–90 days of joining)
- Employee Satisfaction / Pulse Scores
- Grievance Resolution Turnaround Time (TAT)
- Onboarding & Induction SLA Adherence
- Employee Participation in Fun & Engagement Events
- - Role & responsibilities

Preferred candidate profile

📌 HRBP (Hyderabad)
🏢 ACN Healthcare
📍 Hyderabad