Key Responsibilities-

- Lead and monitor daily IT helpdesk operations
- Handle L2 support tasks related to system and user issues
- Troubleshoot Windows OS, Outlook, Teams, VPN, printer, and laptop/desktop-related issues
- Coordinate and redirect unresolved issues to relevant internal IT teams
- Manage ticket tracking and ensure SLA adherence
- Handle Office 365 administration tasks
- Ensure endpoint security compliance and antivirus management
- Support user account management and access requests
- Prepare and maintain IT asset documentation and inventory records
- Create and maintain SOPs, process documents, and knowledge base articles
- Maintain ISO-related IT documentation and audit records
- Coordinate onboarding and offboarding IT activities
- Support laptop/desktop preparation, configuration, and deployment




- Ensure proper documentation of incidents, assets, and configurations
- Guide and support helpdesk engineers in resolving daily technical issues

Required Skills

- Positive knowledge of:
- Office 365 Administration
- Windows 10/11 Troubleshooting
- Outlook and Teams support
- Basic Active Directory administration
- VPN, printer, and hardware troubleshooting
- Ticketing systems and SLA handling

* Experience in:

- L2 system troubleshooting
- SOP creation
- ISO documentation
- IT asset management/documentation
- End-user support coordination
- Basic networking knowledge
- Good communication and coordination skills

📌 Lead Network Engineer (Bengaluru)
🏢 Infiniti Research
📍 Bengaluru