Excelerate Technologies (www.exceleratetechnologies.com) is a global technology solutions company with 5+ years of industry experience, specializing in AI-powered Voicebots, Chatbots, and Marketing Technology solutions. We are Salesforce Certified, Anthropic (Claude) Certified, ISO 9001 & ISO 27001 Certified, and HIPAA Compliant, reflecting our commitment to quality, security, and innovation.

We help businesses automate customer engagement and optimize digital experiences through customized AI solutions and expertise across leading platforms such as Salesforce, Adobe, Contentful, Go High Level, Crownpeak, and Drupal.

With operations in the USA and India, we deliver scalable, secure, and reliable technology solutions that drive business growth and digital transformation.

Location: Remote/Work from Home (WFH)

Shift timings: 1.30pm IST to 10.30pm IST

Job Overview

We are seeking a proactive IT Support Engineer to provide enterprise IT support, including user lifecycle management (Joiner, Mover, Leaver), Microsoft 365 and Active Directory administration, Identity & Access Management, endpoint support, and incident resolution. The role requires strong troubleshooting skills, a customer-first mindset, and the ability to deliver support in an SLA-driven environment.

Responsibilities

- Manage incidents and service requests through Jira within SLAs.
- Handle user onboarding, offboarding, and account modifications (JML).
- Administer Active Directory, Microsoft 365, Okta,



ADManager Plus, and enterprise SaaS applications.
- Troubleshoot Windows, macOS, Microsoft 365, Outlook, VPN, and endpoint issues.
- Provision hardware and support current employee IT setup.
- Maintain technical documentation and knowledge articles in Confluence.
- Participate in major incident support, operational escalations, and client meetings.
- Collaborate with cross-functional teams to ensure efficient IT service delivery.
- Ensure a high-quality end-user support experience while adhering to IT policies and security standards.

Requirements:

- Bachelors degree in computer science, Information Technology, or a related discipline.
- 2–5 years of experience in IT Support, Service Desk, or IT Operations.
- Hands-on experience with: Active Directory, Microsoft 365, Windows and macOS administration, Identity & Access Management and Enterprise SaaS applications
- Demonstrates strong troubleshooting and analytical thinking
- Excellent verbal and written communication
- Customer-first mindset with a high degree of ownership
- Ability to prioritize multiple requests in a fast-paced SLA-driven environment
- Strong stakeholder management skills
- Attention to detail and documentation
- Collaborative and team-oriented approach
- Ability to remain calm under pressure during major incidents
- Familiarity with JIRA ticketing tool
- International experience, will be a plus

📌 IT Support Engineer (Bengaluru)
🏢 Excelerate Technologies
📍 Bengaluru