Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result

areas (For a majority of jobs typically there could be 4 7 key result areas)

Key Result Areas

Supporting Actions

Achieve collections targets.

- Minimize credit losses for portfolio.
- Drive higher resolution rates.
- Daily monitoring and regular reviews of delinquent portfolio
- Work with nonperforming defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

- Monitor customer accounts, flagging likely cases of default or delayed payment
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.

Compliance and audit





- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
- Participate in periodic audits of the collections teams

Customer escalations and complaints

- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job Purpose

Job Purpose Description

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ABHFL professional (Kolkata)
🏢 Aditya Birla Insulators
📍 Kolkata