- Manage and respond to customer inquiries via email.

- Provide excellent customer service and resolve issues promptly.

- Collaborate with internal teams to enhance customer experience.

- Analyze customer feedback and suggest improvements.

- Develop and maintain knowledge of products and services.

- Identify opportunities to upsell and cross-sell products or services.

Job Requirements

- Strong communication and problem-solving skills.

- Ability to work in a quick-paced environment and meet deadlines.

- Proficient in using CRM software and other relevant tools.

- Excellent analytical and decision-making skills.

- Strong attention to detail and ability to multitask.

- Ability to adapt to changing situations and priorities.

- Candidate should be a graduate.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate - CRM - Customer Service - Email Channel- RFB (Thane)
🏢 Tata Capital
📍 Thane