We are looking forward to hire Business Analysis Professionals in the following areas :

Primary Skills :

- 5+ years of experience in working and leading teams on logistics, supply chain, or operations support
- Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts.
- Strong data entry and data management skills with high attention to detail
- Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
- Familiarity with load boards, shipment tracking tools, and reporting dashboards
- Hands-on experience working with Transportation Management Systems (TMS) or similar tools
- Ability to manage operational workflows, shipment tracking, and load coordination
- Good understanding of logistics processes including shipment planning, scheduling, and execution
- Robust communication skills (written and verbal) to interact with customers and internal teams
- Experience supporting US/UK customers and ability to work in EU/UK time zones
- Proactive, self-motivated, and able to work in a fast-paced operational environment
- Ability to handle multiple tasks and prioritize effectively
- Ability to proactively identify issues and provide resolution or escalation
- Experience in exception handling and operational troubleshooting
- Good analytical thinking and reporting skills
- Ability to conduct basic system/process training for internal/external stakeholders
- Knowledge of standard operating procedures (SOP) creation and documentation

Good to Have :

- Exposure to EDI concepts and formats such as X12, XML, Flat Files
- Knowledge of process improvement methodologies
- SAP exposure is a Plus

Responsibilities :

- Leading Offshore Team and customer coordination
- Support 24X7 on rotational shifts




- Support global coverage across all regions
- Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
- Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
- Schedule pickup and delivery appointments with customers and receivers
- Handle data entry, load creation, and updates within logistics systems
- Perform exception management, resolving both standard and knowledge-based issues proactively
- Communicate effectively with customers via email and phone, providing timely and professional updates
- Facilitate customer calls, provide shipment status updates, and proactively address potential risks
- Maintain, document, and improve Standard Operating Procedures (SOPs)
- Generate, validate, and distribute operational reports (daily/weekly/monthly)
- Perform reconciliation of shipment and operational data across reports and systems
- Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
- Support training sessions for customers or internal teams on systems and processes
- Identify opportunities for process improvement, cost savings, and efficiency enhancements
- Act as a support resource for team members and contribute to overall team performance
- Ensure adherence to defined SLAs and operational metrics

Our Hyperlearning workplace is grounded upon four principles

- Adaptable work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture

📌 Business Analyst - Business Analysis (Hyderabad)
🏢 Yash Technologies
📍 Hyderabad