Job Summary

Job Title Assitant Manager- Customer Engagement (Agency)

Location Mumbai - GO2

Department Operations

Function Operations - Agency

Reporting to Manager

Band 5A

Key Responsibilities

- Current Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests, Freelook and Miselling request
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
- Service to Sales and Service to Recruitment
- Managing office administration assets and upkeep of the same
- Persistency calling

Measure of Success

- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85




- 100% Banking with 24 hours.

Qualifications

- Graduate / Post-Graduate in any discipline.
- 1- 2 years experience handling front end customer services
- Knowledge of service quality is required

Knowledge and Skills Required

- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Customer Engagement (Agency) (Mumbai)
🏢 Axis Max Life Insurance
📍 Mumbai