Job Role: Senior Claims Business Analyst

Work Location: Mumbai

Role Overview: The Senior Claims Business Analyst will play a crucial role in analyzing, documenting, and improving business processes related to claims management. They will collaborate with cross-functional teams, including business stakeholders, IT, and vendors, to ensure efficient and effective claims processing.

The ideal candidate should have a strong understanding of the P&C; Claims System in Indian Insurance and be familiar with insurance industry standards and best practices.

Qualifications

- Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or Insurance).
- 10-15 years of experience as a Business Analyst in the insurance domain preferably Duck Creek Claims system.
- Expertise in documentations including BRD, FRD, technical documents.
- Good experience in User stories creations.
- Strong expertise with Indian Property & Casualty (P&C;) Insurance practices preferably into Motor insurance.
- Experience in working with Agile environment.
- Strong analytical skills and problem-solving abilities.

Responsibilities

- Claims Process Analysis: Analyze end-to-end claims processes, including policy lifecycle, underwriting, rating, and claims handling.
- Identify gaps, pain points, and areas for improvement.




- Translate business requirements into technical specifications.
- Knowledge in Duck Creek Claims System (v11 or v12) and On-Demand.
- Well-versed with Indian Property & Casualty (P&C;) insurance practices.
- Provide demos of the system during reviews.
- Communication and Collaboration: Facilitate communication between business units, internal team leads, and IT.
- Provide clear and concise communications to clients and stakeholders.
- Support executive management teams with relevant insights.
- Problem-Solving and Documentation: Solve complex business problems related to claims processing.
- Document business rules, requirements, and functional specifications.
- Maintain documentation using tools like MS Word and Excel.
- Offshore Collaboration: Collaborate effectively with offshore resources.
- Ensure seamless communication and support across teams.
- Insurance Domain Knowledge: Familiarity with the complete insurance value chain, including submission, quotes, policy administration, billing, and reinsurance.
- Agile Experience: Experience working in an Agile workplace is a plus.
- Familiarity with JIRA is advantageous.
- Remote Work Capability: Ability to work remotely while maintaining accessibility and productivity.

📌 Lead Claims Business Analyst (Mumbai)
🏢 Aggne
📍 Mumbai